Returns & Exchangesadmin
Returns & Exchanges
Qi-Yo is committed to providing the highest level of customer care. To ensure each customer is completely satisfied, we guarantee all Qi-Yo products to be free of defects and to perform to the highest quality standards.
Qi-Yo accepts returns or exchanges up to 14 days from the date of purchase for any merchandise purchased on ovalyogamat.com. Qi-Yo is unable to accept returns for items that have been altered or damaged after being received.
Creases / Folds from improper handling and / or storing – it is best to lay the mat flat or keep it rolled up
Damage from excessive amounts of water or other liquids
Improper cleaning (i.e., harsh chemicals, damage from a washing machine)
Damage from use other than yoga or similar fitness activities
Uneven color patterns or discoloration due to use
Damage from outside elements/factors that puncture or deface the mat
More than 14 days:
If you experience a problem or are unsatisfied with the quality of a Qi-Yo product, please Contact Us
How to make an exchange:
If you would like to open a Return Merchandise Authorization (RMA), you may:
Refunds will be issued to the original credit card used for purchase. Qi-Yo is unable to refund Initial shipping fees and return shipping costs. There is also a $15.00 restocking fee.