Returns & Exchanges

Qi-Yo is committed to providing the highest level of customer care. To ensure each customer is completely satisfied, we guarantee all Qi-Yo products to be free of defects and to perform to the highest quality standards.

Yoga Mats:

Qi-Yo accepts returns or exchanges up to 14 days from the date of purchase for any merchandise purchased on Qi-Yo is unable to accept returns for items that have been altered or damaged after being received.


  • Creases / Folds from improper handling and / or storing – it is best to lay the mat flat or keep it rolled up
  • Damage from excessive amounts of water or other liquids
  • Improper cleaning (i.e., harsh chemicals, damage from a washing machine)
  • Damage from use other than yoga or similar fitness activities
  • Uneven color patterns or discoloration due to use
  • Damage from outside elements/factors that puncture or deface the mat

More than 14 days:

If you experience a problem or are unsatisfied with the quality of a Qi-Yo product, please Contact Us

How to make an exchange:

If you would like to open a Return Merchandise Authorization (RMA), you may:
  • Send Whats App Message to: +52 1998 841 6695, and speak to a Customer Care Representative
Refunds will be issued to the original credit card used for purchase. Qi-Yo is unable to refund Initial shipping fees and return shipping costs. There is also a $15.00 restocking fee.